1) Who we are
Business name: Tidy Tower Cleaning Services
Website: https://tidytowercleaning.ca
Service area: Toronto, Ontario (and nearby neighborhoods)
2) What information we collect
We may collect the following:
Website data: basic analytics data (e.g., IP address, device/browser info, pages visited) via cookies or similar technologies
Contact details: name, phone number, email address
Booking details: address/location of the service, unit type, requested date/time, service notes
Photos you send: e.g., kitchen/bathroom photos used to confirm scope/condition and pricing
Communication history: texts, emails, call notes
We do not intentionally collect sensitive personal information (e.g., health, government IDs).
3) How we use your information
We use your information to:
Maintain records for bookkeeping, dispute resolution, and legal compliance
Provide and manage cleaning services (booking, scheduling, confirmations)
Determine scope and pricing (including photos you submit)
Communicate with you (updates, questions, arrival times, follow-ups)
Improve our website and service experience
4) Consent
By contacting us, booking, or sending photos, you consent to our collection and use of your information for the purposes above.
If we send marketing emails/texts (if any), you can opt out at any time by replying STOP (text) or using the unsubscribe link (email).
5) How we share information
We do not sell your personal information.
We may share limited information with trusted service providers only as needed to operate our business, such as:
- Website hosting and website tools (e.g., WordPress plugins)
- Email, phone, and messaging tools
- Scheduling/CRM tools (if used)
- Payment processing or invoicing tools (if used)
These providers are only allowed to use your information to perform services for us.
We may also disclose information if required by law (e.g., court order) or to protect safety, rights, or prevent fraud.
6) Payments
If you pay via e-transfer or other direct methods, we typically store only basic transaction records (e.g., date/amount/name) for bookkeeping. We do not store your full banking credentials.
7) Photos and property information
If you send photos, we use them only to:
- confirm condition and scope,
- plan the clean,
- help avoid surprises on arrival.
We don’t post your photos publicly without your explicit permission. Photos may be stored on our phone/email/account systems for a limited period for operational reasons.
8) Data retention
We keep personal information only as long as needed for:
- providing service,
- accounting/tax records,
- and resolving disputes.
When no longer needed, we take reasonable steps to delete or anonymize it.
9) Security
We take reasonable steps to protect your information (password-protected accounts/devices, limited access). No method of transmission/storage is 100% secure, but we aim to reduce risk.
10) Cookies and analytics
Our website may use cookies or similar technologies for functionality and analytics. You can control cookies in your browser settings. Disabling cookies may affect site functionality.
11) Access and corrections
You can request access to or correction of your personal information by contacting us at [your email].
12) Children
Our services and website are not directed to children under 13, and we do not knowingly collect information from children.
TERMS OF SERVICE
13) Services offered
We provide residential home/condo cleaning services in Toronto and nearby areas. Service contents depend on the package selected and the condition of the home.
14) Flat-rate pricing + “condition-based” add-ons
Our flat rates assume a reasonably tidy home (surfaces and floors accessible).
If there is visible buildup (e.g., heavy grime/grease/soap scum) or the home has not been cleaned recently, we may require an Extra Detail Add-On. Any add-on is:
- based on condition, not whether you’re a new client, and
- confirmed by photos or a quick walkthrough.
15) What we don’t do (unless agreed in writing)
Unless explicitly agreed, we do not:
- handle hazardous materials (mold remediation, biohazards, needles, etc.)
- do major moving/lifting of heavy furniture
- provide specialty restoration services
- guarantee stain removal or permanent damage reversal
16) Access, entry, and pets
You agree to provide safe access at the scheduled time (buzzer, parking instructions, entry method). If pets are present, please let us know in advance and ensure the environment is safe for both your pet and the cleaner.
17) Cancellation / rescheduling
Our cancellation/rescheduling policy:
- Please give at least 24 hours’ notice to reschedule or cancel when possible.
- Late cancellations may be charged a fee of $30 to cover reserved time and travel.
18) Satisfaction and re-clean policy
If something was missed, contact us within 24 hours with details and (if possible) photos. We’ll make reasonable efforts to address the issue.
19) Damage and liability
We take reasonable care while cleaning. If accidental damage occurs, notify us as soon as possible (ideally within 24 hours). Our liability is limited to the cost of the service provided, except where prohibited by law.
We are not responsible for:
- pre-existing damage/wear,
- items that are fragile/unstable,
- or valuables left unsecured.
20) Health and safety
We may refuse or stop service if the environment is unsafe (e.g., aggressive pets, severe hazards, illegal activity, dangerous clutter, pests/infestation, etc.). If service is stopped due to unsafe conditions, a partial fee may apply.
21) Website disclaimer
Information on this website is provided for general informational purposes and may change without notice.
22) Governing law
These terms are governed by the laws of Ontario and Canada. Any disputes will be handled in Ontario courts unless otherwise required by law.
23) Contact
For privacy or legal questions, contact:
Email: info@tidytowercleaning.ca
Phone: 437-435-6945
Service area: Toronto, Ontario